Returns Policy for Online sales only

 (Click here for in-store returns)

Consumer Rights and Cancellation (Consumer Contracts Regulations 2013 – as amended)
Nothing in this section affects your statutory rights.

If you are a consumer purchasing goods online or at a distance, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

You must inform us of your decision to cancel by a clear statement (for example, by email or post). Returned goods must be sent back within 14 days of cancellation.

We will refund all payments received, including standard delivery costs, within 14 days of receiving the returned goods or evidence that they have been sent back.

You are responsible for return postage costs unless the goods are faulty or not as described.

Changed Your Mind? (Our Extended Returns Policy)
If you purchased your item online, we offer a voluntary 30-day returns policy in addition to your statutory rights.

You may return your item within 30 days of delivery for a refund if you have changed your mind, even if the packaging has been opened, provided the item is:

- Unused
- In its original packaging
- Complete with all accessories, including software
- Free from personal data
- Not registered with the manufacturer, this includes any bundled software
- If the item has been used, it may only be returned if it is faulty or not as described.

In all cases, we reserve the right to inspect the item and confirm its condition or any reported fault before agreeing a refund or replacement.

This extended returns policy does not affect your statutory rights under UK consumer law.

All returns by post should be sent to :

WestendDJ Returns, 970 North Circular Road, London, NW2 7JR